Return Policy
Return Policy – Important Notice
Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.
Returning a Product
Timeframe
You have 60 days after receiving your product to request a return. Unfortunately, if more than 60 days have passed, we are unable to offer a refund or exchange.
Conditions
Returned items must be:
• Unused
• In their original packaging
• In the same condition as received
For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.
Damage Due to Personal Use
We are not responsible for damage caused by:
• Misuse
• Negligence
• Improper handling
Only manufacturing defects are covered under our return policy.
Exceptions
For hygiene reasons, certain products cannot be returned, such as:
• Underwear
• Lingerie
• Other sealed hygiene items (once opened)
How to Start the Return Process
To request a return, please email us at contact@susandavid-seattle.com with the following details:
• Your order number
• The reason for the return
• A photo of the item, in case of damage
• Your contact information
Refund
Procedure
Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request. If approved, your refund will be processed within 30 days and applied to your original payment method.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
• Double-check your bank or card account
• If the issue persists, contact us at contact@susandavid-seattle.com
Return Costs
• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method
• We are not responsible for returns that are lost in transit
Return Address
Returns must be sent to Asia.
Shipping costs start at $25 and are at the customer’s expense.
Exceptions – Defective or Incorrect Products
If you receive a defective or incorrect item:
• We will send you a replacement at no cost
• If the issue repeats on the second delivery, you will receive a full refund
Order Cancellation
We understand that situations may arise in which you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely.
Cancellation Timeframe
If you wish to cancel your order, you must notify us within 12 hours of completing your purchase. During this initial period, orders typically have not yet entered the processing phase, making cancellation possible.
Orders Already in Processing
After the 12-hour window, your order may already be:
• Processed
• Packed
• Preparing for shipment
• Shipped or transferred to the courier
Once your order has reached any of these stages, cancellation is no longer guaranteed.
In such cases, we kindly ask that you wait until your order arrives. You may then begin a return request in accordance with our return policy.
Customer Support
If you need help or want to request a cancellation, feel free to contact our support team at: contact@susandavid-seattle.com
We will always do our best to assist you.